Products & Services
We have built Optimal Hearing around the needs of our customers and believe that every hearing journey is unique. That's why we only utilise the latest techniques and technologies to take our range of services and solutions to the next level, tailored to your specific needs and lifestyle. With deep attention to detail, we're committed to providing a service and hearing solutions that are truly bespoke for your needs and help you hear as well as possible.
Assessment & Services
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A proactive and routine examination of your ears and check of your hearing to make sure everything is healthy and working well, with advice on any next steps if needed.
An ideal starting point whether you’re new to hearing care, already wear hearing aids and would like advice, or simply want to monitor your hearing over time.
Free initial consultation / Allow 30 minutes.
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Trained in a variety of wax removal techniques and using state of the art equipment, our registered hearing care specialist will assess your wax and employ the most comfortable and effective methods to relieve your blockage. Typically booked a week in advance, our team will guide you on preparation to soften your wax prior to your appointment.
£70 / Allow 45 minutes.
Includes:
Medical history
Otoscopic examination
Video otoscopy (before and after imaging)
Microsuction, irrigation and instrumentation
Hearing function check
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A meticulous, personalised and holistic hearing assessment designed to understand your hearing and individual needs in detail.
Using extended diagnostic audiometry, clinical testing and live assessment in our immersive assessment suite, we’ll explore not only what you can hear, but the difficulties you experience in everyday life and how you would like to improve your hearing in the situations that matter most to you.
The goal is to build a detailed understanding of your hearing, needs and listening goals, enabling us to provide expert advice and, where appropriate, develop a bespoke hearing solution to help you hear as well as possible and enjoy using your hearing aids.
£75 (Included with a hearing solution) / Allow 1.5 to 2hrs.
Includes as appropriate:
Medical History
Holistic Needs and Goal setting
Otoscopic Examination
Video Otoscopy
Tympanometry (Impedance & Reflexes)
Air Conduction Audiometry
Bone Conduction Audiometry
Masking (as required)
Loudness Levels
Audibility Contrast Testing and/or QuickSiN
Live Immersive Assessment
Assessment Report (if required)
Advice and discussion about hearing aids and solutions
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Keep your hearing aids performing reliably and at their best with a professional clean, check and service in our onsite service lab using specialist servicing equipment.
Good hearing aid maintenance goes beyond simply changing filters, domes and tubing. Think of it as a spa treatment for your hearing aids: enjoy a drink while our technician puts them through our 11-point service, or watch while we work.
Suitable for all types and brands of hearing aid, including NHS and privately supplied devices. Includes replacement of consumable parts such as tubing, filters and domes where appropriate.
No appointment necessary – simply drop in during our opening hours, or book an appointment if you prefer.
£30 for two hearing aids / £20 for one
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If you suspect you may need wax removal but aren’t 100% sure, book a FREE 15 minutes wax check for us to examine your ears first and advise you accordingly.
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A diagnostic hearing test with a written report of your results. Ideal if you require documented evidence of your hearing levels, regularly work in noise and need to monitor your hearing, or have been referred for a hearing test by another healthcare professional.
£50 / Allow 60 minutes
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A proactive step to help prevent your ears from spoiling your holiday or travel plans. Our experts will run through a series of checks to give your ears the once over and help ensure you are ready for your adventures. Please book a minimum of 4 weeks in advance of travelling.
£40 / Allow 40 minutes.
Includes:
Medical history
Otoscopic examination
Video otoscopy
Tympanometry (Impedance & Reflexes)
Hearing function check
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To repair a more seriously damaged or broken hearing aid we work with the best hearing technology labs to fix the widest range of hearing aids possible.
Starts at £99 depending on type and requirement.
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If you have a suitable private hearing solution already and would like our help to optimise its performance we are happy to help. We can support on a per-appointment basis, or we can provide a full re-fitting, programming and follow up service including Optimal assessment, onsite service, objective and subjective fitting/programming to deliver the best performance and experience from what you already have, with a refitting appointment, two follow up appointments, tuition and instruction to you and anybody attending appointments. Call to discuss how we can help, your hearing aid type and requirements.
£495 for our comprehensive refitting package
Alternatively you can attend and pay on an appointment by appointment basis.
Hearing Aid Solutions & Fitting Packages
Optimal
Core
£2,295
Accurately fitted & personalised hearing technology for clear, comfortable hearing in everyday situations.
Includes essential speech enhancement and noise-management features & access to the Optimal Hearing experience
Optimal
Select
£2,795
More precise sound processing, with greater automatic adjustment as your listening environment changes.
Provides improved speech clarity & noise management features to help across a wider range of situations
Optimal
Supreme
£3,495
Advanced, intelligent technology that continually adapts to different sounds and surroundings
Offers greater fitting accuracy, stronger speech enhancement and more effective management of background noise in a variety of situations
Optimal
Elite
£4,395
The most accurate and intelligent hearing technologies to optimise hearing in varied and complex listening situations
The highest level of speech enhancement, noise management and personalised performance
Packages include two hearing aids. Single hearing aids are available at half the cost. Interest free payment plans available.
Our Options Include:
Optimal Hearing Assessment: A meticulous, interactive and holistic multi-point hearing consultation to give a more thorough understanding of your hearing needs for improved hearing outcomes.
Hearing Aid Optimisation: We support you through initial setup, tuition and acclimatisation. Our programming builds on our detailed assessment and utilises objective and subjective fitting protocols, including real ear measurements. With a fitting journey adapted for you, we take the time to fit your solution to our standards.
Expansive Range: As an independent clinic, we source and utilise only latest and current premium hearing aids from a vast range of leading technologies, types and styles. From easy to use and fully automatic to customer adjustable with rechargeable, AI and connectivity options to best suit your needs. A charger is included when we choose a rechargeable option. We can add wireless accessories for even more hearing performance when appropriate.
Lifetime Aftercare: Enjoy ongoing support, reassessment and reprogramming as required, with a 6 monthly routine aftercare appointment and a hearing test at least every two years. We will always advise you to keep you hearing as well as possible.
Warranty 5 Years: Enjoy peace of mind with our comprehensive warranties on all our hearing aids.
Lifetime Servicing: Keep your hearing aids in optimal condition with specialist onsite servicing included on all options when you attend your regular 6 monthly aftercare appointments.
60 day return or exchange: We aim to get it right first time, but for complete flexibility should we need to change, or return a hearing solutions for a full refund.
Hearing Protection:
Protect your hearing with our extensive range, designed for various specific needs. From swim or sleep plugs to noise protection or specialised solutions for specific activities, we offer a range of advanced options to suit your requirements and safeguard your hearing.